HOTEL****

General terms and conditions
of sale

CONDITIONS OF RESERVATIONS
  • A reservation will be guaranteed by a bank card number with an expiration date valid on the date of the stay on which a pre-authorization can be made (withdrawal cards, single-use virtual bank cards or non-funded cards cannot constitute a guarantee)
  • A deposit or prepayment of the stay may also be requested.
  • The reservation will be confirmed in writing, and will be deemed accepted by the customer at the end of the process.
  • In the event of a contradiction between the reservation confirmation and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable for the obligation in question.
  • In accordance with Article L. 121-20-4 of the Consumer Code, the customer is informed that he does not have the right of withdrawal as provided for in Article L. 121-20 of the Consumer Code, since the services are provided on a specific date or according to a specific periodicity.
  • The customer chooses the services offered by Villa La Renaissance**** Bayonne and acknowledges having read the nature, destination, confirmation terms, available services and having requested and obtained the information necessary to make his reservation with full knowledge of the facts.
  • The customer is solely responsible for his choice of services and their suitability for his needs, such that the liability of Villa La Renaissance**** Bayonne cannot be sought in this regard.
  • In the event of non-payment by the customer of all or part of the services consumed or ordered, Villa La Renaissance**** Bayonne will charge the amounts due on the bank card given as a guarantee.
CONDITIONS OF MODIFICATIONS AND CANCELLATION
  • In the event of modification or interruption during the stay, the entire reserved stay remains due.
  • Penalties for modification or cancellation will be debited from the bank card provided as a guarantee or will be deducted from the amounts paid as a deposit.
  • All year round (except July and August):

Free modification or cancellation up to 2 days before the arrival date with reimbursement of the amounts previously paid.

Modification or cancellation less than 2 days before the arrival date: the amount of the 1st night is charged and non-refundable.

Modification or cancellation on the day of arrival or in case of no-show: 100% of the amount of the reserved stay is charged and non-refundable.

  • In July and August/

Free modification or cancellation up to 5 days before the arrival date with reimbursement of the amounts previously paid.

Modification or cancellation less than 5 days before the arrival date: the amount of the 1st night is charged and non-refundable.

Modification or cancellation on the day of arrival or in case of no-show: 100% of the amount of the reserved stay is charged and non-refundable.

STAY AT THE HOTEL

  • Payment for the stay is made at the latest upon arrival at the hotel.
  • Additional consumption may be paid at the end of the stay for customers who have left a credit card number as a guarantee.
  • We accept cash, credit card and American Express payments.
  • The room will be available from 4pm on the day of arrival and must be vacated before 11am on the day of departure.
  • In the event of a later release, the establishment reserves the right to charge an additional night.
  • Any request for an extension of stay will be subject to the availability of the Villa La Renaissance**** Bayonne.
  • In the event of unavailability of the establishment or in the event of force majeure, the Villa La Renaissance**** Bayonne reserves the right to accommodate guests in whole or in part in a nearby hotel of an equivalent category for services of the same nature.
  • As the costs inherent in the taxi transfer remain the responsibility of the hotel, the establishment cannot be pursued for payment of any compensation.